Will a florist take my order over the phone if I have never ordered there before?

​A full service florist would be more than happy to take your order over the phone even if it is your first time calling. All that is required is a major credit card.

What information should I have ready before I call the florist?

Be sure to know the recipients full name, address, and phone number. It is also helpful to have the company name, work number, and work hours if you are delivering to their work address. The ordering will also be much quicker if you have your payment information ready and your enclosure card message written out.

I tried placing an order and it didn't go through. What do I do?

We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at (401) 999-9999 and we are more than happy to help you over the phone.

How can I be sure you have received my online order?​

Thanks for placing an order with us!  You will receive an order confirmation e-mail shortly after placing your order at providenceroses.com. If you do not receive this message within two hours of placing your order, please check your “spam” or please reach out to us at info@providenceroses.com.

Is it safe to make a purchase with my credit card online?

Yes, your credit card number will never be sent over our network in a way that is readable to anyone. Your credit card information is encrypted and then sent over the Internet using SSL (secure socket layer) technology.

When will my credit card be charged?

Your credit card will be billed at the time of order placement. For best service, please include your home or cell phone number and/or email address in case there are any questions pertaining to your order.

Can I cancel an order?

We can cancel your order per your request if it has not already been delivered or is out for delivery. Please contact our Customer Service department at 401-999-9999 or info@providenceroses.com.

Do I pay sales tax on my order?

In compliance with state and federal tax laws, sales tax will be charged on all orders.

May I change the date of my order's delivery?

​​If your order has not been delivered or is not in the process of being delivered, we will certainly change its intended delivery date. To request this type of change, please call us at 401-999-9999, or email the new delivery date information to info@providenceroses.com.






Do you offer same-day flower delivery?

​Yes, we offer same-day flower delivery in Rhode Island and surrounding areas. To ensure your flowers arrive on the same day, place your order before 2:00 PM on weekdays and 12:00 PM on Saturdays and Sundays. Enjoy quick and reliable service for your floral needs!​

What are your delivery areas in Rhode Island and Massachusetts?

​​RHODE ISLANDBarringtonBristolBurrivilleCentral FallsCharlestownCoventryCranstonCumberlandEast GreenwichEast ProvidenceExeterFosterGlocesterHopkintonJamestownJohnstonLincolnLittle ComptonMiddletownNarragansettNewportNorth KingstownNorth ProvidenceNorth SmithfieldPawtucket​PortsmouthProvidenceRichmondScituateSmithfieldSouth Kingstown​Tiverton​WarrenWarwickWest GreenwichWest WarwickWesterlyWoonsocket.

MASSACHUSETTSAttleboroBellinghamBlackstoneDouglasFall RiverNorth AttleboroPlainvilleSeekonkSomersetSwanseaWrentham

How much is your delivery fee?

​We offer FREE delivery for orders over $49.All orders under $49 will incur a flat-rate of $10 delivery fee.

What will you do if the recipient is not home when the delivery is made?  

We will find a protected area to leave the flowers. If we do not feel that the flowers can be safely left in a secure location protected from the elements, we'll bring them back and alert you, the customer and call the recipient to make arrangements. 

What time will my flowers arrive?

Deliveries are made beginning in the early afternoon and continue throughout the day. We do our best to have all deliveries made by 8pm.

Can the flowers be sent to a P.O. Box?

Sorry, we are not able to make deliveries to a P.O. Box.

Do you deliver to hospitals?

Yes we can deliver to hospitals Monday-Friday but in most instances, we are delivering to the shipping and receiving department and not directly to your recipient.  We advise you to let us know about your upcoming hospital delivery so we can call and ensure the package is hand-delivered to your recipient.  Please call us at 401-999-9999 or email us at info@providenceroses.com.

Do you deliver to nursing homes?

Yes, we do. Nothing brightens someone's day like flowers.

Do you deliver to retirement communities?

Yes, we do.







Is my information protected?​

Protecting your order information is very important to us. Providence Roses uses Secure Sockets Layer (SSL) technology. SSL digitally encrypts your order and is the industry standard.

Does the site use "cookies"?

​Our site does utilize cookies. Cookies are defined as small pieces of electronic information that contain no personal information stored by the web browser on your computer’s hard drive. We use cookies to store visitor preferences and activity, including registration and shopping cart. For example, if you have setup an account, the cookie will let you continue shopping where you left off on your last visit, without losing any of the items in your cart.

How long do bouquets last?

With proper care, the general rule of thumb is approximately 5-7 days. We include flower food. We recommend trimming the stems, keeping the bouquet in fresh water, and enjoying the arrangement out of direct sunlight or vent heating/cooling.